Delta Industrial Automation Holds Global Authorized Service Partner Training for Better Maintenance Service

Since the launch of its first AC motor drive in 1995, Delta Industrial Automation Business Group (IABG) has focused on the development of automation products and solutions. As one of the leading automation product and solution providers for global markets, the IABG now has 62 sales branches and 725 distributors serving worldwide customers. Among these there are 111 service centers that provide rapid and excellent aftersales service, including overseas customer maintenance inquiries and services, in-house maintenance services, and on-site maintenance services.

For a complete and efficient global service system offering good quality, the IABG supports improving the maintenance service know-how and skills of worldwide distributors. In November 2014, Delta held its first Global Authorized Service Partner Training Seminar in Wujiang, China. More than 30 distributors from over ten countries in Europe, South Americas, India, and Asia participated in the seminar.

During the three-day event, the IABG's global service team provided training programs, including theory, knowledge and practice, to enhance distributors' maintenance and trouble-shooting capabilities. The IABG focused on three major tasks:
1. Introduction to Delta's overseas after-sales service procedures and Delta Global Customer Service Platform (DGCSP)
2. On-site maintenance skills and trouble-shooting capabilities for power quality and large horsepower products
3. Replacement and maintenance skills for motion control products

The IABG's global service team introduced Delta's overseas aftersales service procedure and DGCSP, which helps global maintenance personal and distributors react to customers' inquiries rapidly and efficiently. To enhance the distributors' product knowledge and maintenance skills, the global service team introduced automation products and applications and demonstrated new product assembly and disassembly.

The distributors also paid a visit to the laboratories and production lines in Delta's Wujiang Plant to learn about Delta's large-scale and advanced development and production capabilities. They were impressed by the scaled and organized production lines in the factory and asked many questions.

Eilleen Wu, the section manager of the IABG's sales and marketing division, was in charge of this event and said, “This partner training seminar is an important milestone for the IABG's after-sales progress. Through this seminar, our distributors and the IABG's global service team built better partnerships. This will greatly help in providing rapid and smooth after-sales service for better customer satisfaction. Distributors can learn more about our products, components and facilities through this training program, which will help them on maintenance skills and quality. With the support of our global partners, we will be able to provide the best, twenty-four-seven customer service together to strengthen customers' confidence in their cooperation with Delta.”

At the end of the event, the IABG gave every attendee a certificate of participation. Everyone thanked Delta and gave positive feedback on the training program. Many participants were glad to have the chance to share their experience with each other, and the training program was practical and helpful for their business. They look forward to joining other training programs, as well as the upcoming DGCSP and worldwide maintenance service station expansion.

With the success of the first Global Authorized Service Partner Training Seminar this year, the IABG will make this an annual event along with certification policies to improve the efficiency and quality of Delta's global aftersales service with all partners.