Delta Industrial Automation Kicks Off 2015 Global Authorized Service Partner Training in Taoyuan, Taiwan

Delta Industrial Automation held its second session of global authorized service partner (ASP) training in Taoyuan, Taiwan, at the end of April. A total of 25 partners from Europe, the Americas, South East Asia, and Asia participated in the 3-day-event learning the skills and knowledge of repair and maintenance to provide excellent aftersales service to global customers.

IABG Global Service Department Deputy Manager, Eilleen Wu, stated, “Aftersales service is very important for customer satisfaction especially in the fast-growing industrial automation business. Delta IABG now has over 700 authorized global partners to provide rapid and efficient aftersales service to customers worldwide. We have established an internet platform for product and maintenance knowledge and news sharing. In 2014, the IABG kicked off the annual Global ASP Training Program, and it was extended to 3 seminars in 2015. The 1st was in Taoyuan, Taiwan. The 2nd and 3rd will be held in Wujiang, China and the Netherlands to allow more front-end service partners to join. This will enhance our skills and processes for continuous aftersales service.”

During the 1st seminar in Taoyuan, the IABG's product team provided comprehensive product knowledge including power quality, large horsepower products, motion control products, human machine interfaces, programmable logistic controllers and the newly launched SCARA robot. The training scope included:

- Mechanical Concepts
- Troubleshooting and Responsibility Judgment
- Craft Skills
- Precision Maintenance
- Skills and Knowledge Assessments

On the last day of the seminar, every participant passed the assessment and accepted the certification provided by IABG. Ms. Eilleen Wu expressed Delta's appreciation to all global partners and our commitment to provide rapid and excellent aftersales service to our global customers.

For now, the IABG provides three major aftersales service categories to global customers including overseas customer maintenance inquiries and services, in-house maintenance services, and on-site maintenance services. We will continue to execute maintenance related training and activities to ensure aftersales service quality and customer satisfaction worldwide.