Repair Services
Integrating repair capabilities worldwide to provide professional and reliable repair services.
Integrating repair capabilities worldwide to provide professional and reliable repair services.
Offering convenient replacement unit services to minimize downtime during production operations.
Providing rework services for specific products to ensure their functionality meets standards.
Delivering regular maintenance services to keep products in optimal condition and prevent potential failures.
Ensuring comprehensive support and assistance for customers operating abroad through our global service network.
Providing on-site services, addressing issues directly at the customer’s location, and delivering effective solutions.
Deploying professional engineers to your site to support software system construction and optimization needs.
Offering troubleshooting and solutions via text, phone, and video consultations to swiftly resolve customer issues.
Utilizing remote device connectivity to diagnose and resolve product issues, significantly reducing resolution times.
Whether its within or beyond the warranty period, customers can
send faulty products to their local Authorized Service Partner
(ASP) for repair. ASPs will provide services in accordance with
the local service policy.
All after-sales services can be requested and recorded through the
Delta Industrial Automation Business Group (IABG)'s
Global Service Platform. This platform offers a convenient and transparent online
service process, enabling customers to track the repair progress
of their products.
In addition to the Global Service Platform, you can also initiate
online repair requests by scanning the Service Link QR Code
printed on the back of the product. For more information, please
refer to the
Service Platform
Delta’s Industrial Automation Business Group (IABG) offers replacement services for specific product models. In the event of a product failure, customers can utilize replacement units to maintain uninterrupted production, ensuring stability in their operations.
Replacement units are promptly provided to minimize production disruptions caused by product failures.
Resources for high-demand models are pre-stocked to enhance availability and service efficiency.
Replacement units are pre-maintained to ensure stable performance upon deployment.
Available to specific regions and customers. For details, please contact our global service team.
Delta’s Industrial Automation Business Group (IABG) offers scheduled, fee-based preventive maintenance services for industrial robots, servo screwdrivers, and servo presses. This program is designed to help customers maintain product precision and durability. Through regular maintenance, our products remain in optimal working condition, minimizing downtime risks caused by unexpected failures. Additionally, the service extends the lifespan of the products, ensuring that customers' production products operate in a consistently stable environment.
Our robot maintenance program is designed to enhance
product reliability and significantly reduce the risk
of unexpected downtime, ensuring seamless production
operations.
With an annual maintenance schedule under contract,
customers gain access to the full support of Delta's
professional technical team. This ensures that
products remain in optimal condition throughout their
product lifecycle to meet the demands of stable and
efficient production.
Regular maintenance is critical to ensuring the
stability and reliability of servo screwdrivers. Delta
provides professional maintenance services, including
comprehensive external inspection and detailed
disassembly, thorough examination of individual
components, precision calibration of the entire
system, and functional testing to verify optimal
performance.
We recommend conducting annual calibration and
maintenance to ensure the high performance and
reliability of your servo screwdrivers.
The stable operation of servo presses is critical for
enhancing production efficiency and ensuring product
quality. To maintain optimal performance and
reliability, we offer professional periodic inspection
and calibration services for servo presses. These
services effectively minimize unexpected downtime,
ensuring smooth and dependable production
processes.
We recommend conducting a comprehensive inspection and
calibration annually to keep your servo presses
operating at peak performance.
Delta’s Industrial Automation Business Group (IABG) ensures
efficient technical support and repair services through a
robust network of Authorized Service Partners (ASPs)
strategically located in key cities worldwide. Since each
region has specific needs, we offer flexible and localized
service solutions to meet your particular requirements. With
our global service network, we ensure your product operates
reliably, helping you swiftly address technical challenges and
maintain long-term, sustainable competitiveness.
In addition to technical support, Delta provides a wide range
of solutions, including product maintenance, troubleshooting,
and spare parts supply. Our commitment is to deliver an
exceptional service experience to customers around the
globe.
For customers who purchase Delta products integrated into
other equipment and then encounter issues overseas or require
technical support, assistance can be requested through
authorized distributors. Distributors will submit your service
request via our
Global Service Platform. Our global after-sales team will coordinate with local ASPs
to promptly provide the necessary services.
Localized Services
Reduced Downtime
Lower Maintenance Costs
In regions with Authorized Service Partners (ASPs), Delta’s
Industrial Automation Business Group (IABG) offers scheduled
on-site support services. If the affected product qualifies
for on-site service, you can request assistance through
Delta’s customer support team. A professional engineer will be
dispatched to your location to conduct troubleshooting and
repairs. This service eliminates the time and cost associated
with transporting products to a service center, minimizing
downtime and its impact on production.
Our on-site service covers the entire process, from issue
diagnosis and repair to performance testing, ensuring every
product component is restored to optimal working condition.
Minimized Downtime
Expert Problem Diagnosis
Reduced Transportation Costs
Tailored Solutions