Customer Service

Global Service PlatformDelta’s Industrial Automation Business Group (IABG) provides a variety of online support services to efficiently meet your needs.

The Global Service Platform provides seamless support, with a Service Link for instant assistance, and a Service Inquiry to connect with our expert team.
For Authorized Service Partners (ASPs), please log in to the Global Service Platform for one-stop service support to quickly and effectively resolve issues.

Warranty

ASP Repair

Spare Parts Orders

Repair Center

On-Site Service

Service Requests

Global Service

Quality Incident Announcements

Global Service Platform

The Global Service Platform offers ASPs access to a variety of functions, including:

Warranty Lookup, Spare Parts Order, On-Site Service, Global Service,Quality Incident Announcement Information , Service Requests, Repair Center, ASP Repair Claims.

Warranty

Access the platform to verify warranty expiration dates and ensure comprehensive warranty rights.

ASP Repair

Authorized Service Partners (ASP) can apply for service fee reimbursements through the platform. Delta ensures a transparent process involving review, responsibility determination, and confirmation of payment amounts, followed by a comprehensive report submission.

Spare Parts Orders

Distributors can conveniently purchase repair materials through the platform. The global service team processes orders, provides lead time confirmations, and enables customers to track order statuses in real-time.

Repair Center

The Repair Center manages selected returned products, offering professional services such as product analysis, repair, calibration, and maintenance to maximize performance.

Onsite Service

Request onsite support via the platform to minimize downtime, ensure accurate issue diagnostics, and receive cost-effective solutions, all while reducing transportation costs.

Troubleshooting

Repair

Calibration and Maintenance

Service Requests

Submit your product-related questions or repair needs via the platform. Our global service team will respond promptly with tailored solutions.

Global Service

Customers can initiate global service requests through the platform, where the global support team coordinates with local ASPs to deliver technical assistance and repairs, significantly reducing service lead times.

Quality Incident Announcements

The platform records detailed information about quality incidents, enabling customers to easily track affected products and review resolution measures in real-time.

Service Link

For repair requests or inquiries, please scan the Service Link (QR Code) on the product or fill out the service inquiry form. Our global service team will provide assistance based on your needs.

Service Form

Service Inquiry

You can also reach us via email. Please send your inquiries to:.
We look forward to assisting you!

Email Us